Frequently Asked Questions
Why is my name showing as "John Doe"?
This happens when you sign in with Apple because Apple only shares your name during the first sign-in for privacy protection. On subsequent logins, we maintain your original name in our system, but if there was an issue during the first login, it may default to "John Doe". You can update your name anytime in Profile Settings.
Alternate method to resolve this, reset your Apple Sign-in by following these steps:
- Sign out from the app (Profile → Sign Out)
- Open your iPhone Settings
- Tap on your Apple ID at the top
- Select "Sign in with Apple"
- Find and select "Wanna Play Pool"
- Press "Delete" button
- Tap "Stop Using Apple ID"
- Return to the app and sign in with Apple again
This will trigger a fresh sign-in and allow Apple to share your name information again.
Can I change my account email?
Nope, you can't change your account email.
How do I reset my password?
Click "Forgot password?" on the login screen. Enter your email address, and we'll send you a CODE to reset your password. Enter the CODE in the reset password screen and then create a new password.